[Galene] Media not uploaded with turn configured

[Galene] Media not uploaded with turn configured

[alain.takoudjou]

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Hi Juliusz,

One of our users of https://conference.app.nexedi.net/ (https://conference.app.nexedi.net/) is having trouble to join a conference. When she connect to the group, no media is uploaded, chat is working. I've checked the turn server, it's working. She tried to connect from another computer in the same network and all was fine, restart chromium in order to cleanup cache didn't solve the issue.

After check of galène logs, I see:

turnc ERROR: 2021/07/05 15:18:41 fail to refresh permissions: write tcp4 178.255.101.202:42512->178.255.101.202:443: write: broken pipe
turnc ERROR: 2021/07/05 15:20:09 fail to refresh permissions: write tcp4 178.255.101.202:49848->178.255.101.202:443: write: broken pipe
turnc ERROR: 2021/07/05 15:20:41 fail to refresh permissions: write tcp4 178.255.101.202:42512->178.255.101.202:443: write: broken pipe
turnc ERROR: 2021/07/05 15:22:09 fail to refresh permissions: write tcp4 178.255.101.202:49848->178.255.101.202:443: write: broken pipe
turnc ERROR: 2021/07/05 15:22:41 fail to refresh permissions: write tcp4 178.255.101.202:42512->178.255.101.202:443: write: broken pipe
turnc ERROR: 2021/07/05 15:24:09 fail to refresh permissions: write tcp4 178.255.101.202:49848->178.255.101.202:443: write: broken pipe

Not sure if it's related but turn server ip address is 178.255.101.202 on port 443 using tcp. Do you know what can be the problem ?

Regards,

Alain Takoudjou



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[Galene] Re: Media not uploaded with turn configured

[Juliusz Chroboczek]

> One of our users of https://conference.app.nexedi.net/ is having trouble to
> join a conference. When she connect to the group, no media is uploaded, chat is
> working.

Anything in the browser logs?

Can you do a tcpdump capture?

-- Juliusz